Disc Makers

Disc Makers turned to Axapta to implement a full front-to-back CRM/ERP solution that allows it to manage the customer relationship from the first contact with the company, through sales quoting, order entry, production scheduling, manufacturing, billing, and shipping. Axapta allows Disc Makers to efficiently handle thousands of calls a day in its contact center, and process hundreds of custom orders each day. Their 150 concurrent users and 90 SFC users are constantly entering orders and tracking their progress through to shipment. Disc Makers' programmers have integrated their .net web sites with Axapta giving every Disc Makers customer access to a password-protected section where they can get live, real-time information on order status, shipping dates, and shipment tracking. Prospective customers can also go online and generate custom quotes through Disc Makers' “quote-o-matic” quote generator also written in .net. and tied right into Axapta. As such, Axapta has been a significant productivity tool for Disc Makers.